Have you heard of the trust issues on Alibaba and now you are daring to give it a try? Don't. I dared myself for this sensitively time-mattered project, and they, of course, were confident and pretended they could. From the beginning of the deal, they started making mistakes. I could not even receive the requested sample, but I wanted to trust them. All they do is, comfirming hundreds of times of your request - making mistakes - no apology - delaying - another confirmations - mistakes - - - - - rolling the wheels. They don't only make mistakes, they do not update you first until you ask them what's going on. Decision of cancelation had been made after their several mistakes and delay, but they anyways proceed and force me to pay the balance. In the end, I asked them to cover the higher shpping cost caused by their delay, and they refuse. Or a full refund, and they refuse. P.S. message me if you want to see their product quality. P.P.S. this company is not a manufacturer.

Risposta del fornitore:
Hello dear,
Good day for you! Let me clarify this order situation.
Firstly, this order is a link for calculating the customized sample fee. We had finished the sample production on Oct. 10th. And the customer is very satisfied by our craft technology, then wants to cooperate with us!(Attachment 20)
Secondly, I listed the whole details of mass production.(Attachment Mass Production Details and other attachments)
Thirdly, We are a professional office&stationery customized manufacturer more than 25 years in Shanghai and have our own factory for sample production and mass production.
Fourthly, Alibaba is a fair and impartial global trading platform where you can find a large number of suppliers.
Best Regards,
Dora
20 Nov 2025